Employee Assistance Program, Call: (706) 733-0333

Ask a Consultant:

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(706) 733-0333

Company Info:

QRC Pharmacy
14965 Hwy. 59 Suite 101
Foley AL 36535

Hours: Mon. - Fri. 9am – 5pm
Pharmacy: 251-928-2601
Questions: 800-888-6711
Fax: 251-947-5929

GOOD COMMUNICATION

The One Minute Drill

1. He talks for 30-60 seconds
– She listens without interrupting
– She summarizes all the points he just made
– She states what she thinks he must be feeling

2. He gives her a grade between 0-100
– She must get a score of 95 or higher
– If she gets lower, he states what she left out
– She summarizes the points again and states what he must be feeling
– Repeat this until she achieves 95 or higher

3. She talks for 30-60 Seconds
– He listens without interrupting
– He summarizes all the points she just made
– “Court Reported” — No Opinions
– He states what she might be feeling

4. She gives him a grade between 0-100
– He must get a score of 95 or higher
– If he gets lower, she states what he left out
– He summarizes the points again and state what she must be feeling
– Repeat this until he achieves 95 or higher

Please set aside 20-30 minutes a day to do this one minute drill for one week to help establish more effective communication and listening patterns.